GDPR Compliance Statement
Our commitment to protecting your personal data under the General Data Protection Regulation
Our Commitment to GDPR
Balkan Brides is fully committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679, which became enforceable on May 25, 2018. This comprehensive data protection law governs how organizations collect, store, and process personal data of individuals within the European Union and European Economic Area.
This GDPR Compliance Statement outlines how we fulfill our obligations under the regulation and ensures transparency regarding your data protection rights. Whether you are browsing our website from within the EU or anywhere else in the world, we apply GDPR-level protections to all users.
Last Updated: January 15, 2026
Version: 2.1
Your Rights Under GDPR
The GDPR grants you comprehensive rights regarding your personal data. As a data subject, you are entitled to exercise the following rights at any time:
Right of Access (Article 15)
You have the right to obtain confirmation as to whether we are processing your personal data. If so, you can request access to that data and receive a copy of it, along with information about the processing purposes, categories of data, recipients, and retention periods.
Right to Rectification (Article 16)
You have the right to request correction of inaccurate personal data concerning you without undue delay. You may also request that incomplete personal data be completed, including by providing a supplementary statement.
Right to Erasure / Right to Be Forgotten (Article 17)
You have the right to request the deletion of your personal data when:
- The data is no longer necessary for its original purpose
- You withdraw consent and there is no other legal basis for processing
- You object to processing and there are no overriding legitimate grounds
- The data has been unlawfully processed
- Erasure is required for compliance with a legal obligation
Right to Restriction of Processing (Article 18)
You have the right to request restriction of processing when you contest the accuracy of data, when processing is unlawful, when we no longer need the data but you require it for legal claims, or when you have objected to processing pending verification.
Right to Data Portability (Article 20)
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.
Right to Object (Article 21)
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Right Not to Be Subject to Automated Decision-Making (Article 22)
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.
Legal Basis for Processing
Under GDPR Article 6, we process personal data only when we have a valid legal basis. The following legal bases apply to our processing activities:
Consent (Article 6(1)(a))
Where you have given clear consent for us to process your personal data for specific purposes, such as:
- Subscribing to our newsletter
- Receiving marketing communications
- Setting non-essential cookies
- Participating in surveys or research
You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
Contract Performance (Article 6(1)(b))
Processing necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract:
- Creating and managing your user account
- Providing access to our services
- Processing inquiries and support requests
- Facilitating communication with potential matches
Legal Obligation (Article 6(1)(c))
Processing necessary for compliance with legal obligations to which we are subject:
- Responding to lawful requests from authorities
- Maintaining records for tax and accounting purposes
- Complying with consumer protection laws
Legitimate Interests (Article 6(1)(f))
Processing necessary for our legitimate interests or those of a third party, except where overridden by your interests or fundamental rights:
- Improving our website and services
- Preventing fraud and ensuring security
- Analyzing website usage patterns
- Protecting our legal rights
International Data Transfers
As an international service, we may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR Chapter V.
Transfer Mechanisms
We use the following mechanisms to ensure adequate protection for international transfers:
Adequacy Decisions
Where the European Commission has determined that a third country provides an adequate level of data protection, we may transfer data to entities in that country without additional safeguards.
Standard Contractual Clauses (SCCs)
For transfers to countries without adequacy decisions, we use the European Commission's Standard Contractual Clauses approved under Decision (EU) 2021/914. These clauses impose contractual obligations on the data exporter and importer to protect personal data.
Supplementary Measures
Where required, we implement supplementary technical and organizational measures including:
- Encryption of data in transit and at rest
- Pseudonymization where feasible
- Access controls and authentication requirements
- Regular security assessments and audits
Third-Party Service Providers
We work with trusted third-party service providers who may process data outside the EEA. All such providers are contractually bound to comply with GDPR requirements and implement appropriate safeguards. Our primary service providers operate in:
- United States (EU-US Data Privacy Framework certified)
- United Kingdom (Adequacy decision)
- European Union member states
Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following table outlines our retention periods by data category:
Data Retention Schedule
| Item | Cost |
|---|---|
| Account registration data | 3 years after account closure |
| Communication logs | 2 years from last interaction |
| Transaction records | 7 years (legal requirement) |
| Marketing consent records | 3 years after consent withdrawal |
| Website analytics data | 26 months |
| Support ticket history | 2 years from resolution |
| Cookie consent preferences | 12 months |
| Legal hold data | Duration of legal proceedings + 1 year |
Deletion Procedures
Upon expiration of the retention period or upon your valid erasure request, we will:
- Permanently delete data from active systems within 30 days
- Remove data from backup systems during the next scheduled backup rotation (maximum 90 days)
- Anonymize data that must be retained for statistical purposes
- Provide written confirmation of deletion upon request
Data Protection Officer
In accordance with GDPR Article 37, we have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with applicable regulations.
Contact Our DPO
Data Protection Officer
Balkan Brides Data Protection Team
Email: [email protected]
Postal Address:
Data Protection Officer
Balkan Brides
EU Representative Office
Dublin, Ireland
Response Time: We acknowledge all data protection inquiries within 5 business days and provide a substantive response within 30 days, as required by GDPR.
DPO Responsibilities
Our Data Protection Officer is responsible for:
- Monitoring compliance with GDPR and other data protection laws
- Advising on data protection impact assessments
- Acting as a contact point for supervisory authorities
- Handling data subject requests and inquiries
- Training staff on data protection obligations
- Conducting internal audits and compliance reviews
Filing a Complaint
If you believe that our processing of your personal data infringes the GDPR or other applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.
Step-by-Step Complaint Process
Contact Us First
We encourage you to contact our DPO first. Many concerns can be resolved directly and more quickly than through formal complaint procedures.
Internal Review
We will investigate your complaint within 30 days and provide a written response outlining our findings and any corrective actions taken.
Escalate if Unsatisfied
If you are not satisfied with our response, you may escalate your complaint to the relevant supervisory authority.
Authority Investigation
The supervisory authority will investigate your complaint and has the power to impose corrective measures and fines where appropriate.
Relevant Supervisory Authorities
You may lodge a complaint with the supervisory authority in your country of residence, your place of work, or the place of the alleged infringement. Key authorities for our users include:
- Ireland: Data Protection Commission (DPC) - Our lead supervisory authority
- Germany: Relevant state data protection authority (Landesdatenschutzbehörde)
- France: Commission Nationale de l'Informatique et des Libertés (CNIL)
- Netherlands: Autoriteit Persoonsgegevens (AP)
- Other EU/EEA: Your national data protection authority
A full list of EU/EEA data protection authorities is available on the European Data Protection Board website.
Policy Updates
We may update this GDPR Compliance Statement from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make significant changes, we will notify you through appropriate means.
Notification Methods
- Email notification to registered users for material changes
- Prominent notice on our website homepage
- In-app notification where applicable
- Updated "Last Modified" date at the top of this document
Version History
- Version 2.1 (January 2026): Updated international transfer mechanisms, added DPO contact details
- Version 2.0 (June 2026): Comprehensive revision following CJEU rulings, updated SCCs
- Version 1.1 (January 2023): Added retention schedule table, clarified rights procedures
- Version 1.0 (May 2018): Initial GDPR compliance statement
Your Continued Use
Your continued use of our services after any changes to this statement will constitute your acknowledgment of the changes and your consent to abide by the updated terms. If you do not agree with any changes, you should discontinue use and request deletion of your data.
Have Questions About Your Data?
Our Data Protection Officer is here to help. Contact us with any questions about your privacy rights or our data practices.
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